My experience today with 98 Wake 'N Shake was extremely positive, both women working there were very friendly, pleasant to talk to while I was waiting for my bubble tea + bagel, and then left me alone while I was eating and reading my book, and then chatted with me briefly on my way out. So whatever anyone has experienced before, I give this shop 5 stars on customer service. I got a cinnamon raisin bagel with cream cheese, it was perfectly toasted with just the right amount of cream cheese, absolutely delicious. Additionally the cream cheese was smooth and creamy, unlike the super hard stuff you usually get at coffee joints, and was a lot less expensive than other places around!! That said, what drew me into the shop was the bubble tea (which is a major, major pain to make at home if you can 3ven get the supplies!). I got a Thai Bubble tea for the first time in years, and 98 Wake 'n Shake did not disappoint. Their thai tea had that perfect level of smokiness to it, strong without being overcooked, the boba (bubbles/tapioca pearls) were firm but not hard or crunchy, and definitely not overcooked like many of the places in Mass I had gone to previous. Best of all it had the perfect amount of sweetness to it. The price seems a bit steep at first, until you realize how expensive the ingredients are and time consuming it is to make. They don't stint you on the boba either, I had more than I could consume with my drink, I ended up taking them home so I could make more thai tea to put them in, they were that good!! 5 stars for an excellent bagel and amazing thai bubble tea. Overall I would highly recommend giving this place a try, especially if you have not been here since the management switched. I would add in the caveat of checking Facebook or calling before heading over, they do sometimes close early because they are such a small store, and they're only open weekdays currently. That said, if you like well priced delicious bagels, or are a fan of good bubble tea it is well worth the effort to get the hours and stop by. Side note: They had Butter Beer Milkshakes during Harry Potter Night. I didn't get one because they had run out of ice cream and were making a trip to go get more, but I heard they were amazing. They were super friendly and nice to everyone, even in the heat with a bunch of people who were grumpy they had run out of supplies (many other places did as well, a lot more people attended than anticipated).